Privacy Policy
Your privacy matters to us. This policy explains how Sylvarumagency collects, uses, and protects your personal information when you use our alternative investment platform.
Information We Collect
At Sylvarumagency, we collect several types of information to provide you with our alternative investment services and improve your experience on our platform. Understanding what we collect helps you make informed decisions about sharing your data with us.
Personal Information You Provide
Information We Collect Automatically
When you visit our website or use our services, we automatically collect certain information about your device and usage patterns. This helps us understand how our platform is used and identify areas for improvement.
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | IP address, browser type, operating system | Security and technical optimization |
| Usage Data | Pages visited, time spent, click patterns | Platform improvement and analytics |
| Location Data | General geographic location | Compliance and service delivery |
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our alternative investment services. Our use of your data is always tied to legitimate business purposes and your relationship with Sylvarumagency.
Service Provision and Account Management
Your personal information allows us to create and maintain your account, process your investment transactions, and provide customer support. We also use this data to verify your identity and comply with financial regulations that govern our industry.
As a financial services provider in Australia, we're required to collect and maintain certain information about our clients. This includes identity verification, source of funds documentation, and transaction records as mandated by AUSTRAC and ASIC regulations.
Communication and Marketing
We use your contact information to send you important updates about your investments, platform changes, and relevant market information. With your consent, we may also send you educational content about alternative investments and information about new opportunities that match your investment profile.
Information Sharing and Disclosure
Sylvarumagency takes your privacy seriously and does not sell your personal information to third parties. However, there are specific circumstances where we may share your information with trusted partners and service providers to deliver our services effectively.
Service Providers and Partners
We work with carefully selected third-party service providers who help us operate our platform and provide investment opportunities. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
Legal and Regulatory Requirements
We may disclose your information when required by law, regulation, or legal process. This includes responding to subpoenas, court orders, or regulatory inquiries from financial authorities. We may also share information to prevent fraud or protect the safety and security of our platform and users.
All third parties who receive your information are required to maintain the same level of data protection that we provide. We conduct regular audits and assessments to ensure our partners meet our security and privacy standards.
Your Privacy Rights
Under Australian privacy law and our commitment to transparency, you have several rights regarding your personal information. We've made it easy for you to exercise these rights and maintain control over your data.
You can request a copy of all personal information we hold about you. We'll provide this information in a commonly used electronic format within 30 days of your request.
If you believe any information we hold about you is inaccurate or incomplete, you can request corrections. We'll update your information promptly once we verify the changes.
You can request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance purposes.
You can ask us to limit how we use your information in certain circumstances, such as while we investigate a data accuracy concern you've raised.
How to Exercise Your Rights
To exercise any of these rights, simply contact our Privacy Officer using the contact information provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity to protect your personal information.
Data Security and Protection
Protecting your personal and financial information is one of our highest priorities. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Our platform uses industry-standard security technologies including SSL encryption for all data transmissions, secure database storage with encryption at rest, and regular security assessments by independent third parties. We also implement strong access controls and authentication measures for our staff.
Organizational Measures
Beyond technical security, we maintain strict internal policies and procedures to protect your information. Our employees receive regular privacy and security training, and access to personal information is limited to those who need it to perform their job functions.
In the unlikely event of a data security incident, we have established procedures to quickly assess the situation, contain any breach, and notify affected users and relevant authorities as required by law. We'll provide clear information about what happened and what steps we're taking to address the issue.
Data Retention and Deletion
We retain your personal information only for as long as necessary to provide our services and comply with legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements.
Retention Periods
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | 7 years after account closure | Regulatory compliance |
| Transaction Records | 7 years from transaction date | Financial regulations |
| Marketing Preferences | Until you withdraw consent | Communication management |
| Website Usage Data | 2 years | Analytics and improvement |
When information is no longer needed, we securely delete or anonymize it according to our data retention schedule. For information subject to legal holds or ongoing regulatory requirements, deletion may be delayed until those obligations are satisfied.
International Data Transfers
While Sylvarumagency is based in Australia, some of our service providers and technology partners may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy.
Transfer Safeguards
Any international transfers of your personal information are conducted under strict data protection agreements that require the receiving party to provide equivalent protection to what you would receive under Australian privacy law. We only work with providers in countries with adequate data protection laws or under specific contractual protections.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our platform is used. You have control over these technologies and can adjust your preferences at any time.
Types of Cookies We Use
You can control cookie settings through your browser preferences or our cookie management tool. Note that disabling certain cookies may affect the functionality of our platform and your user experience.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through your registered email address or by posting a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
For material changes that significantly affect your privacy rights, we'll provide at least 30 days' notice before the changes take effect. This gives you time to review the changes and make decisions about your continued use of our services.
Contact Our Privacy Officer
If you have questions about this privacy policy or want to exercise your privacy rights, please contact our Privacy Officer:
We're committed to addressing your privacy concerns promptly and will respond to all inquiries within 30 days.